At the Indian Journal of Innovative Clinical Research, we strive to ensure a seamless experience for authors and readers. However, we understand that circumstances may arise where authors or subscribers may need to cancel services or request refunds. Our policies for cancellation and refund are outlined below:

1. Article Processing Charges (APC)

Once an article is submitted and accepted for publication, the corresponding author is required to pay the applicable APC to proceed with publication. Please note the following in relation to cancellations and refunds:

• Withdrawal After Acceptance: If an author wishes to withdraw an accepted manuscript, a cancellation fee of 30% of the APC will be applied. This fee covers the administrative and editorial costs incurred during the review and acceptance process.
• Pre-publication Cancellation: If the manuscript is withdrawn before acceptance or publication, no APC is applicable, and no fees will be charged.
• Post-publication: Once an article is published online, APC payments are non-refundable.

2. Membership Cancellation

For institutions, individuals, and organizations subscribing to our membership plans, the following cancellation and refund policies apply:

• Before Activation: If a membership is canceled before activation, a full refund will be provided.
• After Activation: Once the membership benefits have been accessed, including submission privileges or discounts, the membership is considered active, and no refunds will be issued.
• Automatic Renewal: Membership renewals are automatic unless canceled before the renewal date. No refunds will be provided for charges incurred after the renewal unless canceled before the activation of the new membership period.

3. Reprint Orders

Reprint orders for published articles can be canceled within 48 hours of the order being placed. After 48 hours, the order processing begins, and cancellations will not be allowed. Refunds will not be provided for completed reprint orders.

4. Refund Process

All refund requests must be submitted in writing to kmc.zetline_support@ijicr.com. Upon receipt of a valid request, refunds will be processed within 10-15 business days. All refunds will be made to the original payment method.

5. Dispute Resolution

If you believe that you have been charged in error or have any disputes related to APCs, memberships, or reprint orders, please contact our support team at kmc.zetline_support@ijicr.com within 30 days of the transaction date. We will work promptly to resolve any issues.

For further inquiries regarding cancellations or refunds, please contact us at:

• Email: kmc.zetline_support@ijicr.com
• Phone: +916123516343